BetCity Privacy Policy – Malaysian User Data Protection

1Introduction

This Privacy Policy is published by betcity, an online betting platform operating in Malaysia via betcity.bar. We understand that your trust is our most valuable asset, and we take our responsibility to safeguard your personal data with the utmost seriousness.

As a platform serving users in Malaysia, betcity adheres to strict data protection principles. Every piece of information you provide is used solely for the purposes stated in this document — nothing more. We do not sell user data, do not grant unauthorised access, and do not use your information for any purpose unrelated to the operation of the betcity platform.

This Privacy Policy applies to all users who register a betcity account, use the betcity.bar website, or the betcity mobile app, whether via desktop, smartphone, or tablet.

2Types of Data We Collect

Betcity only collects data that is strictly necessary to provide you with a secure, efficient, and personalised service. The data we collect can be divided into three main categories:

Personal Data You Provide

• Full name as stated in official documents (MyKad or passport).
• Date of birth and gender.
• National identity card number (MyKad) or passport number.
• Email address and mobile phone number.
• Current residential address.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• Photo or copy of identity document uploaded during the KYC process.

Platform Usage Data

• Login and logout records including date, time, and IP address.
• Wagering history, games played, and financial transaction records.
• Game preferences, account settings, and in-platform activity.
• Communication records with the betcity support team.

Technical Data Collected Automatically

• IP address and general location information (state or city).
• Device type, operating system, and web browser version used.
• Cookie data and session identifiers.
• Pages visited, time spent, and navigation patterns within the platform.

3Purpose of Data Collection & Use

Every piece of data we collect has a specific and controlled purpose. betcity uses user information solely for the following purposes:

Marketing communications such as promotional offers and the latest bonuses will only be sent to users who have given their consent. You may withdraw this consent at any time through your betcity account settings.

4Data Sharing with Third Parties

Betcity does not sell, rent, or trade users' personal data to any third party for marketing or commercial purposes. However, in operating the betcity platform, we may need to share certain data with trusted partners in the following limited circumstances:

• Integrated payment provider — to process your deposits and withdrawals securely. They only receive the information required for the relevant transaction.
• KYC service provider — to verify your identity and age in accordance with standard industry compliance procedures.
• Hosting and infrastructure provider — which stores and manages betcity platform data in a secure and controlled environment.
• Regulatory authorities or law enforcement agencies — when required by law or a valid court order.
• Platform analytics provider — in the form of aggregated and anonymised data that cannot be linked to any individual.

5Data Storage & Security

Betcity employs industry-grade security infrastructure to ensure your personal data is always protected. The following are the key security measures we have implemented:

• 256-bit SSL Encryption on all connections between your device and betcity servers — no data moves without full protection.
• Encryption of data at rest — all sensitive information including passwords and KYC documents is stored in encrypted format that is unreadable even by betcity staff.
• Strict internal access controls — only betcity staff with a legitimate business need may access user data, and every access is automatically logged.
• 24/7 Security Monitoring — intrusion detection systems and continuous monitoring ensure any suspicious activity is detected and responded to promptly.
• Regular security audits — the betcity platform undergoes regular penetration testing and security audits by independent parties.

Data Retention Period

Betcity retains your personal data for the period necessary for the stated purposes or as required by applicable law:

• Active account data is retained for as long as your account remains active with betcity.
• Following account closure, core data is retained for a minimum of 5 years for compliance and financial audit purposes.
• Financial transaction records are retained for the period prescribed by Malaysia's financial laws.
• Log and security data is retained for 12 months for fraud investigation purposes if required.

6Cookies & Tracking Technology

Betcity uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the betcity website.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as maintaining login sessions and security settings. These cookies cannot be disabled.
• Performance Cookies — collects information on how you use the betcity platform to help us improve the user experience. All data is anonymised.
• Functional Cookies — saves your preferences such as language, odds format, and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies — helps us understand usage patterns and identify areas for improvement within the platform.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the betcity platform and your overall user experience.

7Your Rights as a User

As a betcity user, you have the following rights regarding your personal data. betcity fully respects these rights and provides straightforward mechanisms for you to exercise them:

To exercise any of the above rights, please contact the betcity support team via live chat or email at [email protected]. We will process your request within 14 business days.

8Children's Data Protection

Betcity is a wagering platform restricted to users aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

Should we find that a child's data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. betcity implements a strict age verification process during registration and throughout the KYC process to ensure no underage users can access our platform.

9Links to Third-Party Platforms

The betcity platform may contain links to third-party websites or services in certain contexts. betcity's Privacy Policy does not apply to those websites or platforms, and we are not responsible for their privacy practices.

We encourage you to read the Privacy Policy of each platform you visit separately. betcity has no control over how third parties collect or use your data once you leave the betcity platform.

Third-party payment services integrated with betcity — such as FPX providers, digital wallets, and online banking services — have their own Privacy Policies governing the use of information you provide to them during the transaction process.

10Privacy Policy Amendments

Betcity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to notifying users of material changes via in-platform notifications or email.

The date of the most recent update will always be displayed at the top of this page. Continued use of the betcity platform following any amendments constitutes acceptance of the updated Privacy Policy.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how betcity handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the betcity platform — the fastest way to get a response.
• Privacy Email: [email protected] — include "Privacy Inquiry" in your email subject line for a faster resolution.

The betcity team takes all privacy-related inquiries seriously and will respond within 14 business days. For more complex cases such as data deletion requests, processing may take slightly longer, but we will provide regular updates.