Betcity Terms and Conditions – Complete Guide for Malaysia Users

1Introduction

Welcome to betcity, an online betting platform built specifically for Malaysia users. These Terms and Conditions constitute a legally binding agreement between you (the user) and betcity (the platform). They govern all aspects of your use of our platform, including account registration, deposits, withdrawals, Sports Betting, casino games, Slot Games, Fish Shooting Games, and all other services provided.

Betcity operates as an online entertainment platform and is committed to providing a safe, fair and responsible environment for all its users. All betcity services are designed for adults aged 18 and above only.

These Terms and Conditions take effect from the date you register an account or first use the betcity platform. The latest version of this document will always be available on this page, and you are advised to review it from time to time for any changes that have been made.

2Account Eligibility

To register and use betcity's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the account registration date.
• Not prohibited by local laws or regulations from using online betting services.
• Registering using accurate, truthful, and up-to-date personal information.
• Not holding more than one active account on the betcity platform at any time.
• Never previously banned or suspended by betcity for fraud or terms violations.
• Making deposits and withdrawals using only a bank account or digital wallet registered in your own name.

3Registration & KYC Verification

The betcity registration process is designed to be as simple and fast as possible. However, in line with industry standards and compliance requirements, betcity conducts a Know Your Customer (KYC) process to ensure the safety of all platform users.

During registration and when requested, you are required to provide the following information and documents:

• Full name as stated on your identity card or passport.
• Valid identity card (MyKad) or passport number.
• Accurate and truthful date of birth.
• An active, accessible email address.
• A Malaysia mobile number registered in your name.
• Bank account or digital wallet details for deposit and withdrawal purposes.

KYC verification is typically completed within 24 business hours. During this process, you may continue using the platform, but withdrawals may be held until verification is complete. betcity will contact you via email or live chat if additional documents are required.

4Deposit & Fund Withdrawal

Betcity supports a wide range of popular payment methods in Malaysia to make your deposit and withdrawal process seamless. All transactions are processed in a fully secure and protected environment.

Supported payment methods:

• FPX (Financial Process Exchange) – all major Malaysia banks
• Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong Bank
• Touch 'n Go eWallet, GrabPay, Boost
• Standard bank transfer (same-day and interbank)

Deposit conditions:

• Minimum deposit: RM10 per transaction.
• Maximum deposit limits vary depending on the chosen payment method.
• Deposit funds are typically credited to your betcity account within 5 minutes after bank confirmation.
• All deposits must be made from an account registered under the same name as the betcity account.

Withdrawal conditions:

• Minimum withdrawal: RM30 per transaction.
• All withdrawal requests are processed within 1 to 3 hours on business days.
• Withdrawals to a bank account or digital wallet not registered under the user's name will not be approved.
• Betcity does not charge any processing fees for standard withdrawals.
• Your first withdrawal may require completed KYC verification before it is processed.

5Bonus & Promotions

Betcity offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms stated in each respective promotional offer and the following general rules:

• Each bonus or promotion has its own rollover requirement that must be met before a withdrawal is permitted.
• The welcome bonus is only available to new members registering for the first time and making their first deposit.
• Only one account per user, per IP address, and per device is eligible to receive any bonus.
• Betcity reserves the right to void bonuses if there is evidence of misuse, opposing wagers (arbitrage), or fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash without fulfilling the rollover requirements.
• Expiry date for each bonus — bonuses not used within the specified period will expire automatically.

6Wagering Rules

All betting activity on betcity is subject to the following general rules. Specific rules for each game type or sport can be found in the relevant section of the platform.

• All confirmed bets are final and cannot be cancelled except under specific circumstances such as match cancellation or an acknowledged system error.
• Betcity uses an independently certified Random Number Generator (RNG) system for all casino and slot games to ensure fair outcomes.
• The odds displayed at the time a bet is placed are the odds that will be used to calculate wins, unless stated otherwise.
• In the event of a technical error during an active game, betcity reserves the right to void the affected round and return the relevant funds to the user's account.
• Betcity reserves the right to limit the bet size of any account if unusual or suspicious wagering patterns are detected.
• Bets placed through unauthorised means such as bots, automated software, or exploitation of system errors are strictly prohibited.

7Account Security

You are solely responsible for keeping your betcity account password and login credentials confidential. betcity will never ask for your password via email, SMS, or live chat.

• Do not share your betcity account login details with anyone.
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Log out of your betcity account when using a device shared with others.
• Enable two-factor authentication (2FA) for an added layer of security whenever this option is available.
• Report to the betcity support team immediately if you suspect your account has been accessed by an unauthorised party.

Betcity is not responsible for any losses arising from unauthorised use of an account caused by a user's negligence in safeguarding their login credentials.

8Prohibitions & Restrictions

The following actions are strictly prohibited on the betcity platform and may result in immediate account termination without refund of balance:

• Registering more than one account using the same or different information.
• Using bots, automated scripts, artificial intelligence, or any third-party tools to automate betting.
• Exploiting bugs, system errors, or technical vulnerabilities on the platform for personal gain.
• Credit card fraud, identity document forgery, or any form of financial fraud.
• Money laundering or using the betcity platform for any illegal purpose.
• Systematic opposing wagers (matched betting or arbitrage) using betcity bonuses to generate risk-free profits.
• Sharing your account or allowing third parties to use your account.
• Harassing, threatening, or bullying other members or the betcity team through any communication channel.

9Account Termination & Suspension

You may close your betcity account at any time by contacting our support team via live chat. Prior to closure, all valid balances will be returned to you once the review is completed.

Betcity reserves the right to suspend or terminate any account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Failed identity verification or false information provided during registration.
• Activities suspected to involve fraud, money laundering, or forgery.
• Request by the user through a self-exclusion programme or Responsible Gaming.
• Decisions by relevant authorities or court orders.

If your account is terminated due to a breach of the Terms and Conditions, betcity reserves the right to withhold the remaining balance depending on the nature of the violation.

10Liability Limits

Betcity provides its platform and services on an "as-is" basis. While we always strive to keep the platform running without interruption, we do not guarantee that the service will be entirely free from technical errors, disruptions or system downtime.

• Betcity is not responsible for any financial losses resulting from technical disruptions, internet connectivity issues or user device failures.
• Betcity is not responsible for any losses arising from a user's failure to read or understand the relevant Terms and Conditions and game rules.
• Betcity's maximum liability to any user shall not exceed the total amount deposited by that user within the 30 days prior to the claim being made.

11Amendments to Terms and Conditions

Betcity reserves the right to amend, update or improve these Terms and Conditions at any time without prior notice. However, we are committed to informing users of material changes via in-platform notifications or email to the registered address.

The latest update date will always be displayed at the top of this page. Continued use of the betcity platform after any amendments are made will be considered your acceptance of the revised terms.

We encourage you to review this page regularly so you are always aware of the current terms governing your use of the betcity platform.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the betcity team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the betcity platform.
• Email: [email protected] — we respond within 24 business hours.

For issues related to Responsible Gaming, self-exclusion, or account limits, please visit the Responsible Gaming us or contact the betcity support team directly.